Encrypted Nexus Channels

Official communication gateways for the Nexus ecosystem. All support channels are encrypted and monitored 24/7 for dispute resolution, account recovery, and operational inquiries.

Support Status: All nodes operational. Average response time is currently 4 hours.

SERVER TIME: Loading... UTC

Administrative Email

For account recovery, vendor applications, and general non-order inquiries.

[email protected]
  • Encryption: REQUIRED
  • Response: 12-24 Hours
  • Language: EN / RU / ES
*Unencrypted messages regarding sensitive data will be ignored.

Market Ticket System

Secure internal system for order disputes, escrow release, and feedback issues.

Access via Market LOGGED IN USERS ONLY
  • Priority: HIGH
  • Escrow: Mediated
  • Format: Ticket ID Req.
*Do not message staff on forums for order issues.

Identity Verification

Verify signed messages to ensure you are communicating with genuine staff.

Fingerprint 82AA 4B91 F322 901C
  • Key ID: 0x4B91F322
  • Status: VALID
  • Updated: Nov 2023
*Always verify signatures before taking action.

Support Protocols

Required Information

  • Transaction ID (TXID): Essential for deposit/withdrawal issues.
  • Order ID: Required for all dispute mediation.
  • Username: Exact account name (case sensitive).
  • PGP Public Key: Attach if you lost 2FA access.

Security Warnings

  • Staff will NEVER ask for your PIN or Private Key.
  • Staff will NEVER ask you to finalize an order early.
  • Use the ticket system for sensitive order details, not email.
  • Messages without PGP encryption containing sensitive data are deleted.

Official Nexus PGP Key

Import this key to your keyring to verify official communications and encrypt your messages.